Enquiry Mohre is the official service in the UAE that helps workers and employers solve labour issues quickly. But do you know the full range of services it provides? From salary complaints and contract disputes to WPS checks and workplace safety, it covers every step. This guide explains how to file, track, and resolve cases through enquiry MOHRE, giving you clear answers and trusted support across all emirates.
What is the MOHRE?
The primary body in charge of labor management in the United Arab Emirates is the Ministry of Human Resources and Emiratization (MOHRE). It regulates contracts, monitors workplace rights, and oversees fair hiring. Through enquiry, MOHRE services, employees, and employers can review work permits, track complaints, and confirm wage payments. It also enforces the Wage Protection System, ensuring timely salaries. By providing clear regulations and transparent services, MOHRE builds trust and supports a fair labour market across the UAE.
What Services Are Included in Enquiry MOHRE?
The enquiry MOHRE service offers fast access to labour-related information through the website, mobile app, hotline, or service centres. You can check contract terms, salary status, visa approvals, and more.
Here are the key services:
| Service | Who Benefits | Main Purpose |
| Contract Verification | Employees & Employers | Confirm salary, job title, and terms |
| Work Permit Check | Employers | Track visa approvals or renewals |
| WPS Salary Records | Employees | Confirm timely and full salary payment |
| Complaint & Dispute Help | Employees | Raise cases, request mediation, or court |
| Company Licence Status | Employers | Ensure legal compliance |
| End-of-Service Calculation | Employees | Estimate final benefits or gratuity |
| Safety & Termination Help | Employees | Review unfair dismissal and safety violations |
| Recruitment Permits | Employers | For youth or special cases |
| Salary Certificate | Employees | Request official income proof |
Enquiry MOHRE ensures transparency, protects workers, and helps businesses stay compliant.
Steps to Submit a MOHRE Enquiry or Complaint
Submitting an enquiry MOHRE or filing a complaint in the UAE is straightforward. The process protects employee rights, ensures salary compliance, and helps employers stay aligned with labour laws. Several easy channels are available, online and offline.
Key Steps to File an Enquiry or Complaint
- Navigate to the MOHRE website’s Inquiry MOHRE area.
- Use your labor card, Emirates ID, or passport to log your information.
- Choose from contracts, wages, permits, or complaints as the service type.
- Describe the issue clearly and attach supporting documents.
- Submit your request and receive a case or complaint number.
- Track progress through the portal, SMS alerts, or mobile app.
- Call the hotline (600590000 or 80060) for urgent matters in multiple languages.
- Visit service centres like Tasheel with a proper ID for in-person help.
- Use the Customer’s Voice platform for feedback or additional concerns.
- Vulnerable groups can request Tawseel services for home assistance.
- Request mediation if needed; unresolved disputes may be referred to the Labour Court.
MOHRE Enquiry and Complaint Channels
| Channel / Service | Who Can Use | Main Purpose / Benefit |
| Website Portal | Employees & Employers | File enquiries or complaints, track status easily |
| Mobile App | Employees & Employers | Submit requests, get real-time updates |
| Phone Hotline | Employees & Employers | Immediate multilingual support (600590000 / 80060) |
| Service Centres (Tasheel) | Employees & Employers | Submit complaints in person, attach documents |
| Customer’s Voice | Employees & Employers | Share feedback or complaints directly with MoHRE |
| Tawseel Service | Vulnerable Groups | At-home complaint assistance for seniors and people in need |
| WPS Records | Employees | Confirm delayed salary payments or wage issues |
| Mediation & Court Referral | Employees & Employers | Resolve disputes or escalate unresolved cases to court if needed |
How to Make an Enquiry or Lodge a Complaint via MoHRE in the UAE: Simple Steps You Can Follow
In the UAE, the Ministry of Human Resources and Emiratization (MoHRE) offers simple avenues for employers and employees to resolve labor disputes. Whether checking contract details or filing complaints about wages, dismissal, or safety, MoHRE stands ready to help. Thanks to multiple ways—online, phone, app, or in-person—you can get quick, reliable support anytime.
How to Send a Complaint or Inquiry to MoHRE?
- Online via MoHRE Website: Use the enquiry or complaint section to submit requests, upload documents, and track progress.
- Mobile App: To file and monitor complaints while on the go, use the official MoHRE app.
- Phone Hotline (600590000 or 80060): Get direct help from a service agent in various languages for urgent matters.
- Service Centres: Visit centers like Tasheel with the necessary documents to file requests personally.
- Customer’s Voice Platform: Share feedback or complaints digitally for Ministry review.
- Tawseel Service: Available for senior citizens or people of determination needing document assistance at home.
What You Need to File a Complaint
- Emirates ID, passport, or labour card number.
- Details about your complaint: unpaid salary, contract violations, unfair dismissal, or workplace issues.
- Supporting documents, if available (contracts, pay slips, resignation letters).
- Clear description of your issue.
What Happens After Filing?
- To follow your claim online or through SMS, you are assigned a case number.
- MoHRE contacts your employer to mediate within 3-5 working days.
- If unresolved, the complaint is referred to the Labour Court free of charge.
- No lawyer needed for claims under AED 100,000.
- The court issues a final judgment within weeks, depending on case complexity.
Common Labour Complaints Handled
- Delayed or unpaid salaries
- Contract breaches
- Unfair termination or resignation issues
- Workplace harassment or safety concerns
- Non-payment of end-of-service benefits
- Unlawful deductions or forced unpaid leave
Why Using MoHRE Complaint Services Matters
- Ensures your salary and contract are respected.
- Protects against illegal workplace actions.
- Keeps employers accountable through legal oversight.
- Resolves disputes without lengthy court processes.
- treats people fairly and upholds UAE labor laws.
With MoHRE, submitting a complaint or inquiry is simple and cost-free. Knowing your rights and using these channels helps you protect your job, salary, and dignity in the UAE. For workers and businesses alike, MoHRE supports a fair, safe, and transparent labour market.
Types of Inquiries and Complaints
The enquiry MOHRE services in the UAE cover many issues that workers and employers face. Through these services, rights are protected, and disputes are handled quickly. Below are the main types of inquiries and complaints you can raise.
Key Types You Can File
- Salary complaints: report delayed, unpaid, or partial wages through WPS records.
- Contract issues: check or challenge job role, terms, or salary details.
- Work permit inquiries: confirm visa status, renewals, or cancellations.
- End-of-service disputes: calculate and claim gratuity or termination benefits.
- Unfair dismissal cases: raise complaints about sudden or unlawful job loss.
- Concerns about workplace safety: report infractions of UAE health and safety regulations..
- Recruitment violations: complaints about agencies or hiring malpractices.
- Absconding reports: check or challenge absconding claims against workers.
- Company compliance checks: confirm licence status and adherence to labour law.
- General labour enquiries: seek guidance on rights, duties, or regulations.
Types of Inquiries and Complaints under Enquiry MOHRE
| Type | Who Uses It | Main Purpose |
| Salary Complaints | Employees | Report delayed or unpaid wages |
| Contract Issues | Employees & Employers | Confirm or dispute job role, terms, and salary |
| Work Permit Inquiries | Employers | Track visa approvals, renewals, or cancellations |
| End-of-Service Disputes | Employees | Calculate and claim gratuity benefits |
| Unfair Dismissal Cases | Employees | File complaints about sudden or unlawful dismissal |
| Workplace Safety Concerns | Employees | Report health and safety rule violations |
| Recruitment Violations | Employees & Employers | Address the agency or hiring malpractice |
| Absconding Reports | Employers & Authorities | Confirm or challenge absconding cases |
| Company Compliance Checks | Employers | Verify licence and labour law compliance |
| General Labour Enquiries | Both Parties | Get advice on rights, duties, and regulations |
The official complaint channels.
| Channel | Service Description | Contact Info |
| MOHRE Call Center | Provides phone support for general inquiries and complaint filing. The service is available 24/7 and supports 20 languages. | Local: 600590000
International: 00971-68034000 |
| MOHRE Online/App | A user-friendly platform for both employees and employers to file and track complaints online. | Official website: mohre.gov.ae
Available on Apple and Google Play Stores |
| Twa-Fouq Service Centres | Authorized in-person centers that provide guidance, conduct initial investigations, and facilitate resolutions. | Varies by location |
| WhatsApp Service | A convenient channel for submitting a confidential complaint, particularly for salary-related issues. | WhatsApp: 600590000 |
Complaint Processing, Appeals, and Escalation in MOHRE UAE
The enquiry MOHRE system ensures that all complaints are reviewed fairly. Workers and employers can raise issues and, if needed, escalate them. With clear steps, complaints are processed quickly, appeals are handled smoothly, and unresolved disputes move to higher authorities.
How Complaints Are Processed
- Complaints can be filed online, through the mobile app, hotline, or service centres.
- Each case is given a unique tracking number for follow-up.
- MoHRE reviews details, checks documents, and may request extra evidence.
- To clarify the conflict, a legal professional contacts both parties.
- Mediation is offered to settle within set timeframes.
- If resolved, the case is closed with an official record.
How Appeals Work
- Either party can appeal if not satisfied with the first decision.
- Appeals must be filed within the legal timeframe.
- Additional documents or evidence should be attached.
- MoHRE re-examines the case and ensures both sides are heard.
- Mediation is attempted again before escalation.
When Escalation Happens
- The matter is taken to the Labour Court if no agreement is achieved.
- MoHRE provides the official case file as evidence.
- The court then reviews all records and issues a final ruling.
- Both parties must comply with the binding judgment.
Complaint Processing, Appeals, and Escalation in MOHRE
| Stage | Who Involved | Main Action | Outcome |
| Complaint Submission | Employees & Employers | File via website, app, hotline, or centre | Case officially registered |
| Case Review | MoHRE Legal Officer | Verify details, request documents, and contact | Initial decision or settlement |
| Mediation | Both Parties + MoHRE | Attempt resolution before escalation | Agreement or escalation |
| Appeal | Dissatisfied Party | Submit within the timeframe with full documents | Case re-examined |
| Escalation to Court | Labour Court + MoHRE | The court reviews the file and the MoHRE evidence | Final binding judgment |
Stages of MOHRE Complaint Handling and Escalation
Each stage has a set timeframe to ensure fair and timely resolution. Below is a guide that shows how cases move from filing to final judgment.
| Stage | Description | Time Frame |
| Initial Review | A MoHRE legal advisor reviews details and contacts both parties to seek a peaceful settlement. | Within 72 hours |
| Mediation | Twa-Fouq service centres investigate and try to resolve the dispute. | Up to 14 working days |
| MoHRE Decision | For claims below AED 50,000, MoHRE can issue a final and binding decision. | Varies based on case |
| Court Referral | If no agreement is reached or if the claim is higher, the case moves to the Labour Court. | Within 14 days |
| Appeal | Either party can appeal the MoHRE decision by filing a lawsuit. | Within 15 working days of notice |
Tracking and Support for Your Enquiry or Complaint
Stay informed from start to finish. After you file an enquiry mohre or a complaint, tracking and support tools help you monitor your case, ask questions, and get updates in real time. You can check progress 24/7 and receive clear guidance across multiple support channels.
How to Track Your Status
- Website: Log in to the official site to view case details.
- Mobile App: Download the MOHRE app for real-time updates.
- SMS Alerts: Receive instant notifications on complaint progress.
- Hotline (600590000): Get 24/7 help in multiple languages.
- Service Centres (Tasheel / Twa-Fouq): Visit for in-person support.
- WhatsApp (600590000): Send quick messages, often used for salary or contract issues.
- Tawseel Service: Request home visits for seniors or people of determination.
- Email (ask@mohre.gov.ae): Send detailed questions and get official replies.
Benefits of Tracking and Support
- Always know the status of your complaint.
- Save time with digital access.
- Respond quickly when extra documents are needed.
- Get mediation faster and move to court if unresolved.
- Protect your rights while reducing disputes.
MOHRE Tracking and Support Options
| Channel | Who Can Use | Key Benefit |
| Website & App | Employees & Employers | Track cases anytime and upload files easily |
| SMS Updates | Both Parties | Get instant alerts, no login required |
| Hotline (600590000) | Both Parties | Direct 24/7 support in several languages |
| Service Centres | Employees & Employers | In-person help with documents and guidance |
| WhatsApp (600590000) | Employees | Quick complaint help, especially for salary |
| Tawseel | Vulnerable groups | Home visits for seniors or special cases |
| Both Parties | Receive detailed written replies from MOHRE staff |
Tips for a Smooth Process
- Always keep your case number ready.
- Enable SMS and email alerts.
- Respond quickly when MOHRE requests more details.
- Use urgent channels like a hotline or live chat for faster help.
Top Labour Complaints MOHRE Solves in the UAE
MOHRE helps both employees and employers handle work disputes fast and fairly. From late salaries to unfair dismissals, the Ministry provides real solutions. A single enquiry MOHRE can solve problems before they grow. Here’s what you need to know.
Frequent Complaints Handled by MOHRE
- Salary not paid or delayed
- Contract not followed by either party
- Unfair termination without cause
- Missing end-of-service benefits
- No day off or denied annual leave
- The employer keeps the worker’s passport
- Health insurance is not provided
- Unpaid overtime or salary deductions
- Unsafe or poor work environment
- Trouble with a visa or a work permit
- Absconding claims without proof
- Recruitment fraud or illegal hiring
- Misuse of the labour ban
- Lack of a clear job role or duties
Types of Complaints and Their Coverage
| Complaint Type | What It Covers |
| Salary Disputes | Unpaid wages, late salary, illegal deductions |
| Termination Complaints | Firing without notice, unfair dismissal |
| Contract Issues | Breach of job terms, denied benefits |
| End-of-Service Dues | Unpaid gratuity, leave pay, and final settlement |
| Health & Safety Violations | Unsafe workspace, denied breaks or rest days |
| Recruitment Violations | Misleading offers, unlicensed recruiters |
| Visa or Permit Issues | Delays in approval, renewal, or cancellation |
| Absconding Reports | Disputes over false runaway claims |
| General Labour Questions | Clarifications about rights, contracts, and leave |
The Wage Protection System (WPS): Ensuring Fair Pay in the UAE
The Ministry of Human Resources and Emiratisation (MOHRE) ensures fair treatment for all workers in the UAE. Through smart systems and strong laws, the Ministry makes sure employees get what they’re owed and work in safe conditions. Here’s how MOHRE handles common workplace issues.
Your Salary Is Protected
It guarantees you get paid on time. This electronic system tracks salary payments across the UAE. If your company misses a payment, the system alerts MOHRE immediately.
How it works in practice
- Salaries must be paid through approved banks
- Payments are monitored in real-time
- Employers who delay wages face quick penalties
Real example 1: A Dubai security company failed to pay its staff for two months. Through WPS reporting, MOHRE ensured all workers received their overdue salaries within one week. The company also lost its ability to hire new employees until it proved it could pay on time.
Real Example 2: A retail chain in Dubai was found to be making illegal deductions from employees’ salaries for uniform costs and training materials—a clear violation of labor law. Workers filed a complaint with supporting pay slips. MOHRE investigated via WPS records, ordered the company to reimburse all deducted amounts, and issued a warning against further violations.
Solving Workplace Disputes
MOHRE helps resolve conflicts between employees and employers quickly. Most cases are settled through mediation within two weeks, avoiding stressful court processes.
The process is simple:
- Complain through the MOHRE support center, app, or website.
- A legal expert reviews your case.
- Both parties discuss solutions with a mediator.
- Only if a settlement cannot be reached is the case escalated to the specialized labor courts.
Real example 1: A sales team in Abu Dhabi hadn’t received their commissions for six months. After filing with MOHRE, they met with their employer and a mediator. The company agreed to pay all outstanding commissions within 10 days and created a clearer commission policy.
Real Example 2: A marketing executive in a Dubai firm was terminated without notice or severance pay, despite having a valid contract. She filed an unfair dismissal complaint with MOHRE. During mediation, it was revealed that the termination lacked a legally justifiable cause. MOHRE ruled in her favor, and the employer was compelled to provide a financial settlement equivalent to three months’ salary as compensation.
Health and Safety First
MOHRE enforces strict safety rules to protect workers, especially those working outdoors. These include:
- Midday break in the summer (12:30–3:00 PM, June–September)
- Required safety equipment for hazardous jobs
- Regular workplace inspections
Real example 1: When workers at a Sharjah construction site reported falling hazards from unsecured scaffolding, MOHRE inspectors visited within 48 hours. They ordered immediate safety improvements and fined the company until repairs were complete.
Real Example 2: A warehouse facility in Dubai was reported by its staff for multiple safety hazards, including faulty wiring, blocked fire exits, and a lack of proper ventilation. MOHRE inspectors conducted a surprise visit, confirmed the violations, and immediately issued a work suspension order. The company was fined and required to implement all necessary safety upgrades before being permitted to resume operations, ensuring worker protection.
MOHRE’s Forward-Thinking Programs
Beyond solving individual problems, MOHRE has developed programs that benefit all workers:
Digital Suggestions Portal
Workers and companies can share ideas directly with MOHRE to improve labor policies. This has led to better safety rules and simpler complaint processes.
ILOE Insurance Protection
If you lose your job for reasons outside your control, this program provides temporary cash support. Eligible workers can receive up to 60% of their basic salary for three months while looking for new work.
International Standards
MOHRE follows global labor standards that prohibit discrimination and protect all workers’ rights. This suggests that all people receive the same treatment regardless of their ethnicity or heritage.
Federal Decree-Law No. 33 of 2021
This comprehensive law is the cornerstone of modern labor relations in the United Arab Emirates. It clearly defines the rights and obligations of both parties, covering everything from working hours and leave entitlements to end-of-service benefits and transparent dispute resolution mechanisms.
Excellence Recognition
Every year, the Emirates Labour Market Award honors businesses that provide outstanding employee care. Winning companies gain recognition for their fair practices and workplace conditions.
Why This Matters to You
Whether you’re facing late payments, unsafe conditions, or unfair treatment, MOHRE provides practical solutions. The Ministry’s systems ensure that your rights are protected quickly and effectively.
The combination of electronic monitoring (WPS), mediation services, safety enforcement, and supportive programs makes the UAE’s labor market one of the fairest in the region. Both employees and employers can trust that MOHRE will handle issues professionally and efficiently.
For immediate assistance with any workplace concern, you can contact MOHRE through:
- Website: mohre.gov.ae
- Call center: 600590000
- Mobile application
- Service centers across the UAE
MOHRE Service Centre Locations Across the UAE
The Ministry of Human Resources and Emiratisation (MOHRE) operates several service centres across the UAE to make labour support more accessible. These offices are designed to help employees and employers resolve disputes, submit complaints, and process essential documents. If you need to check the status of an enquiry MOHRE case or register a new one, visiting a nearby centre offers quick and reliable assistance.
Main MOHRE Centres by Emirate
- Abu Dhabi: The Twa-fouq Centre in Al Nahyan Camp deals with contract issues, complaints, and work permits. Other Tasheel centres across the capital also handle visa services and wage disputes.
- Dubai: The Tasheel Centre in Al Qusais, close to Damascus Street, provides full labour services. Additional offices in Deira and JLT offer mediation and complaint filing.
- Sharjah: The Al Majaz 2 branch helps with salary concerns, contract follow-up, and complaint updates. Other service points manage workplace safety and end-of-service benefits.
- Ajman: Tasheel Jurf Area Centre supports visa cancellations, complaint filing, and general labour enquiries. Local branches also help workers facing unfair deductions.
- Umm Al Quwain: The Al Khor branch supports employees and small firms with basic paperwork and complaint filing.
- Ras Al Khaimah: The Al Qusaidat Labour Office resolves absconding cases, salary complaints, and contract disputes. Other centres manage safety checks and mediation requests.
- Fujairah: The MOHRE office on Sheikh Hamad Street helps with wage disputes, WPS tracking, and end-of-service claims.
- Al Ain: The Town Centre branch offers complete labour services, including permits, contracts, and grievance handling.
Locations and Services of MOHRE Centres
| Emirate | Location / Branch | Main Services Offered |
| Abu Dhabi | Al Nahyan Camp – Twa-fouq Centre | Complaints, contracts, work permits, and salary disputes |
| Dubai | Al Qusais – Tasheel Centre | Labour services, mediation, and complaint filing |
| Sharjah | Al Majaz 2 Service Centre | Salary issues, contract follow-up, and complaint tracking |
| Ajman | Jurf Area – Tasheel Centre | Visa services, enquiry MOHRE updates, complaint support |
| Umm Al Quwain | Al Khor – MOHRE Branch | Complaint filing, basic enquiries, small business support |
| Ras Al Khaimah | Al Qusaidat Labour Office | Absconding cases, salary complaints, contract disputes |
| Fujairah | Sheikh Hamad Street – MOHRE Branch | WPS disputes, safety reports, and end-of-service settlements |
| Al Ain | Town Centre Branch | Permits, contract approvals, and grievance resolution |
Benefits of Visiting a MOHRE Centre
- In-person help when online platforms are not enough
- Quicker complaint registration with document submission
- Guidance for both employers and employees on rights and duties
- Mediation to resolve disputes fairly and efficiently
Summary
This article about enquiry mohre shows how this service protects salaries, solves disputes, and guides workers and employers in the UAE. With clear steps and trusted channels, you can file, track, and resolve complaints quickly. If you need help beyond enquiry mohre, Business Link for business setup in dubai is ready to guide you through company registration and legal support. Call today and get expert advice that saves time and keeps your business safe.
Contact our team today by phone at +97143215227, WhatsApp at +971502052735, or email at connect@businesslinkuae.com to receive clear answers, expert advice, and hands-on assistance. This will enable you to attend your appointment fully prepared and confident.
FAQ’s
How do I file a labor complaint with the enquiry mohre service in dubai?
You can file a labor complaint using an integrated smart system. This is an online service. Because of this, you do not need to go to a physical office. First, you must register your complaint online. Then, the ministry’s system will look at the data. The Ministry will try to help solve the issue. If an easy solution is not found, the case may go to court.
Can I check my employment contract status using the enquiry mohre service in dubai?
Yes, you can check your contract status. You should know that your contract’s length is not tied to your work permit. Also, your employer must renew your work permit when it expires. The Ministry applies a clear process to ensure both parties can file complaints.
What is the process for an enquiry mohre service in dubai on visa status?
The MoHRE issues labor permits. Your employer will be the one who sponsors your visa. The number of visas a company can get is linked to the size of its office.
How does an enquiry mohre service in dubai handle salary and wage disputes?
The Ministry uses the Wages Protection System. This system makes sure salaries are paid on time. If an employer does not pay wages on time, fines can be put in place. They can also face holds on new work permits. The Ministry can get involved in disputes. It can even require an employer to keep paying a salary for up to two months while a case is being settled.
Can enquiry MOHRE service in Dubai show company violations?
Yes. it provides information about company violations or restrictions. Employers who fail to pay wages or renew permits will appear flagged in the system.
